Front

Front transforms how agencies handle client communication by bringing shared inboxes, internal collaboration, and automation into a single platform. Instead of forwarding emails between team members or CC'ing everyone on client threads, Front lets teams work together on messages behind the scenes — adding internal comments, assigning owners, and tagging conversations — while clients see only a seamless, personal response from their point of contact.

For agencies, the shared inbox model solves the perennial problem of client emails getting lost or delayed. When an account manager is on vacation, their teammates can see and respond to client messages without missing a beat. The automated routing rules ensure that incoming requests reach the right person immediately, whether it's a design revision going to the creative team or a billing question landing with operations.

The analytics capabilities help agency leaders understand communication patterns — average response times, busiest periods, and team workload distribution. This data is invaluable for staffing decisions and for demonstrating responsiveness to clients during business reviews. While Front's per-user pricing can be significant for larger teams, agencies that rely heavily on email-based client communication often find it pays for itself through improved response times and fewer dropped threads.